Privacy Policy

Last updated: August 12, 2026

Always Alan is operated by Alan R. Smith (“Always Alan,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit AlwaysAlan.com, contact us, create an account, schedule an appointment, purchase a service, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

• Name, email address, phone number, and mailing or billing address
• Information submitted through contact forms, emails, or phone calls
• Account login and profile information
• Appointment or booking details
• Order, transaction, and service history
• Marketing preferences and communication consent
• Any other information you voluntarily provide

Please do not submit sensitive personal, financial, health, or confidential business information through a general contact form unless it is necessary for your request.

Payment Information

Payments may be processed by third-party payment providers, such as GoDaddy Payments or Poynt. Payment providers receive the information necessary to process your transaction. Always Alan generally does not receive or store your complete payment-card number.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address
• Browser, device, and operating-system information
• Pages visited and actions taken
• Referring website or marketing source
• Session, cookie, and shopping-cart information
• Approximate location derived from an IP address
• Dates and times of website activity

2. How We Use Information

We may use personal information to:

• Respond to questions and project inquiries
• Provide consultations, appointments, products, or services
• Create and manage customer accounts
• Process payments and complete transactions
• Send confirmations, receipts, appointment reminders, and service updates
• Provide customer support
• Maintain, secure, and improve the website
• Understand website traffic and marketing performance
• Send email or text marketing when consent has been provided
• Prevent fraud, abuse, and security incidents
• Maintain business, accounting, and tax records
• Comply with legal obligations and enforce our agreements

3. Email and Text Communications

We may send transactional communications concerning inquiries, appointments, accounts, purchases, or services.

If you separately consent to marketing emails, you may unsubscribe using the link included in any marketing email.

If you separately consent to marketing text messages, message frequency may vary and message and data rates may apply. You may opt out by replying STOP. Consent to marketing text messages is not a condition of purchasing a product or service.

Mobile information, text-message opt-in data, and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that help us deliver messages, subject to appropriate use restrictions.

4. Cookies and Similar Technologies

AlwaysAlan.com uses cookies and similar technologies to operate and secure the website, remember preferences, maintain shopping-cart or account functionality, understand website activity, and measure marketing performance.

These technologies may include:

• Cloudflare cookies for website security and fraud prevention
• WordPress and WooCommerce cookies for accounts, sessions, carts, checkout, and orders
• WooCommerce attribution tools to identify referral and campaign sources
• Klaviyo technologies for email marketing, customer communication, and engagement measurement
• Payment-provider technologies for secure transaction processing

You can restrict or delete cookies through your browser settings. Disabling essential cookies may prevent portions of the website, including accounts, carts, bookings, or checkout, from functioning correctly.

Where required by law, we will obtain consent before using nonessential cookies. We will also respond to recognized universal opt-out signals when required by applicable law.

5. How We Disclose Information

We may disclose personal information to service providers that perform services on our behalf, including:

• Website hosting, security, and maintenance providers
• WordPress and WooCommerce service providers
• Payment processors
• Appointment and transaction-management providers
• Email and text communication platforms, including Klaviyo
• Analytics, advertising, and marketing-service providers
• Accounting, legal, insurance, and professional advisers
• Government authorities when disclosure is legally required

Service providers may only use information as necessary to provide services to us or as otherwise permitted by their agreements and applicable law.

We may also disclose information in connection with a merger, acquisition, sale, restructuring, or transfer of all or part of the business.

6. Sale and Targeted Advertising

Always Alan does not sell personal information for money.

As of the date of this policy, Always Alan does not knowingly share personal information for cross-context behavioral advertising. If these practices change, we will update this policy and provide legally required opt-out options.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal requirements.

Retention periods depend on the type of information, why it was collected, legal requirements, and whether the information is needed to protect the rights and security of Always Alan or others.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, internet transmission, or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

• Confirm whether we process your personal information
• Request access to or a copy of your information
• Correct inaccurate information
• Request deletion of your information
• Obtain certain information in a portable format
• Opt out of targeted advertising, the sale of personal information, or certain profiling
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Exercise your rights without unlawful discrimination

To submit a request, email smith@alwaysalan.com with the subject line Privacy Request and describe the right you wish to exercise.

We may need to verify your identity before completing a request. If we deny a request, you may appeal by replying with the subject line Privacy Appeal and explaining why you believe the decision should be reconsidered.

We will respond within the period required by applicable law.

10. Children’s Privacy

AlwaysAlan.com is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and delete it when appropriate.

11. Third-Party Websites

The website may contain links to LinkedIn, social networks, payment providers, or other third-party websites. Their privacy practices are governed by their own policies. Always Alan is not responsible for the privacy or security practices of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy as the website, services, or legal requirements change. The revised policy will be posted on this page with an updated revision date. Material changes may also be communicated through the website or by another appropriate method.

13. Contact Always Alan

For questions, concerns, or privacy requests, contact:

Always Alan
Operated by Alan R. Smith
Elizabethtown, Kentucky 42701
Email: smith@alwaysalan.com
Phone: 270-765-9461
Website: https://alwaysalan.com/contact/